White Glove Delivery
After your order is complete we will schedule a convenient time for our team to deliver, assemble and place your new furnishings in your home. Once complete they will remove & dispose of all packaging providing you with a simple, easy and seamless transition to your new interiors!
Returns & Exchanges
Seasalt Home is so confident in the products we sell that if you are not 100% satisfied with your purchase, just call us within 30 days of your delivery and we will authorize either a return or exchange. When shipping the item back to us, just make sure that the product is in its original condition with its original packaging or similar protection, just like when it was received. If any damage occurs due to insufficient packing or protection, partial credit or no credit will be issued. Since we use third party freight companies, all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). Due to hygienic reasons, and re-selling laws, we do not accept returns for mattresses and bed accessories.
If an item is returned for any reason other than a manufacturer’s defect, a minimum 20% re-stocking fee will be imposed. If an item arrives defective the manufacturer’s service center may need to authorize the return or exchange of the product, depending on what product you purchased (call for details). Higher restocking fees will be based on if the product is returned with the original box, owner’s manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a Seasalt Home representative. If you have any questions, please feel free to contact us by phone at 877-233-5477
If an order is canceled before our manufacturers have begun production or shipped your product, we will happily refund 100% of the order. If you cancel your order after it goes into production with one of our manufacturers or it ships from their facility, you will be charged a minimum 20% restocking fee plus any delivery charges that have occurred and/or will occur in returning the products.
Return of Damaged Items: Sea salt Home understands that any product can get damaged in transit. That is why we created our No-Hassle Quick Replacement policy. When the freight company arrives with your product you will need to inspect both the box and the product before signing their paperwork. If anything is damaged beyond repair, or the boxes look beat-up, write on the driver’s paperwork exactly that; “Refusing shipment due to damaged product,” or “Boxes have holes in them and look very beat-up. I’m accepting it and will report any damage right away.” Sometimes the drivers are in a hurry with curbside deliveries and they say that they do not have time to wait for you to open the boxes and inspect the merchandise. In this case, you should say exactly that on their paperwork and sign it. If you do not write any damage comments down and just sign their paperwork you will not be able to get your item repaired or replaced because we have no recourse for filing a claim with the freight company. If anything does arrive damaged follow these simple instructions and then call or email us immediately and we will ship the replacement item out to you within 48 hours* at no additional charge. *providing the item is in stock.
DISCLAIMER: Colors & Manufacturer Changes
The colors of products on the site may differ from photos placed on the product pages due to room lighting or computer settings. These photos are for reference only and should only be used as a general representation. Should you wish to return a product due to the color or finish not matching your expectations, our “Returns & Exchanges” policy will apply.
Manufacturers sometimes change the details of their products slightly without notifying us. As mentioned with the finish and colors, our photos are a general representation of the product and may or may not reflect any minor changes that the manufacturer has made to the product. As such, should you wish to return a product due to a minor variation from the product photo, our “Returns & Exchanges” policy will apply.